The telephone is essential in helping to make direct and immediate contact with clients in order to complete urgent business. Employees can talk directly to a prospective client, provide necessary information about the company’s services, work out possible terms and arrangements immediately, and confirm possible business partnership at once through the telephone.

Telephone procedures have been devised in order to use telephone equipment to its fullest advantage and yet to overcome its limitations. These procedures are observed in order to save valuable time for the busy people at both ends of the line and also to cut operating and service costs - important considerations in as much as millions of calls are made in a single day! With a touch of finger, a business transaction can be reached! Proper use of the telephone can make or unmake a business organization – big or small! 

WORKSHOP BENEFITS:

This 8-hour workshop aims to provide the attendees with training tools and guidance essentials in telephoning. These will improve your company’s image and groom its staff to be concerned with customer care, marketing, and sales in order for them to communicate effectively and efficiently with the increasingly demanding clients in a competitive world via the telephone.

After completing the session, participants should be able to:

1. Learn and understand basic telephone interaction.
2. Answer business telephone calls clearly and politely.
3. Give and receive accurate messages.
4. Use listening and speaking skills for electronic messages.
5. Respond appropriately to requests, directions, and questions.

WHO SHOULD ATTEND:

     • Receptionists
     • Sales People
     • Telemarketers
     • Customer Service People

OUTLINE:

Part 1
     • Giving and Receiving Accurate Messages
     • Telephone Courtesy/Techniques/Tips
     • Prepared Telephone Scripts

Part 2
     • Voice Qualities/Enunciation-Articulation/Speech Habits (Enunciating names using International Alphabet Code)
     • Improved Voice on Telephoning
     • Making/Answering Difficult Calls
     • Handling Miscellaneous Calls

Part 3
     • Telephone Dialogue using Various Situations
     • Actual Telephone Conversation
     • Listening to Taped Telephone Conversation