Top Call Center          
  Issue:May-June 2006  

Convergys, the global leader in providing customer care, human resources, and billing services, helps the company clients gain a deeper understanding of each of the customer’s needs –how to serve them better, how to process payments faster, and how to make each transaction more profitable.

Convergys is known for the world-class resources and high-quality services it provides to their clients. Convergys’ billing, customer care and human resources solutions combine skilled customer service representatives with advanced customer and information management technologies and state-of-the-art processes. Convergys delivers these services via licensing, traditional transaction outsourcing, managed services and Business Process Outsourcing to ensure the customers the best possible solution for every situation.

Convergys prides itself with its expertise in customer relations, which helps in creating valuable relationships between the clients, its customers and the employees. With the headquarters situated in Ohio, USA, Convergys reaches out to top communications, financial services and technology companies through their contact centers and offices in Canada, Latin America, Europe, the Middle East and Asia.

Convergys offers services on billing, customer care and human resources solutions with the use of advanced customer and information management technologies and high-end processes.

Convergys boasts of competent customer service representatives who have a deeper understanding of customer-related queries to be able to respond to specific customer needs. Convergys opens its door to qualified individuals and unlocks opportunities of employment to those who desire to have a career and personal growth.