Top Call Center          
  Issue: March 2006  

Siemens, Inc., long associated by Filipinos with cutting-edge technology, has emerged as one of the dynamic, progressive and fast-expanding call centers in the Philippines.  That singular expert quality that it has become known for in telecommunications and semi-conductors, among other industries, is making its imprint in the business outsourcing sector.

Customer trust and confidence in Siemens has already been entrenched over the past eighty years as this subsidiary of Siemens AG in Germany has played a key role in the development of the Philippines’ major infrastructures.  For more than a quarter of a century, the company has offered leading-edge electrical and electronic engineering solutions, products, and services to the country’s growing information and communications, health care, power, transportation and industrial sectors.

Siemens Inc. broke further ground in the Philippines  when it signed in 2005 an agreement with the Siemens Business Services (SBS) Head Office to establish a new business unit to deliver IT helpdesk and customer care services mainly for English-speaking customers.

With an initial capacity of 500 agent seats, the newly-opened IT outsourcing division of Siemens, Inc. will be based in Eastwood City CyberPark, Quezon City.

This new division will offer multi-vendor IT services from a single source, ranging from consulting to system integration, operation and maintenance, right through to business process management. As a fullservice provider, our structure consists of Solution Business (IT solutions), Operation Related Services (IT operation) and Product Related Services (IT maintenance).

More important, Siemens Inc.’s new call center will adhere to the standards of excellence in products, services, and manpower quality that has made SBS a powerhouse outsourcing center with more than 3,000 employees worldwide in 17 key countries.  SBS boasts of more than 20 million help desks and 100 million switching calls per year in more than 20 primary languages for more than 600 customers served from multiple production centers.

The Philippine outsourcing center  is a worthy  addition to SBS’ other major call
center sites in the world which are located in the United States, Germany, Canada, United
Kingdom, Ireland, Turkey, and Singapore.