Filing Welfare Cases
POEA provides  the following assistance concerning welfare of overseas workers and families:
Counselling on the following:

• terms and conditions of employment contract
• family relations
• policies, laws
• general information

Conciliation/Conferences: (for Name Hires processed to POEA and Balik-manggagawa workers

• violation of terms and condition of employment contract
• claim for medical/death benefits

Request for:

• repatriation/for plane ticket or pre-paid ticket advice (PTA)
• repatriation of remains/personal belongings

Endorsement to Adjudication Office of requests for watch listing of overseas Filipino workers (OFWs) with warrant of Arrest and Hold Order issued by appropriate agency. (POEA Rules, Book VII, Sec. 4)
Watch listing of OFWs for monitoring and conciliation

• For breach of code of discipline for overseas contract workers (POEA Rules, VII, Rule VI
• Obligations of overseas workers
• Delisting from roster of watch-listed OFWs:

Request for assistance in maltreatment and detention cases, (withholding of documents), etc.

Referral

• Free legal aid (Integrated bar of the Phils. (IBP), UP Law Center, Public Attorney’s Office (PAO), Department of Justice, etc., UST, Ateneo, San Beda, Commission on Human Rights, and Free Legal Assistance Group (FLAG)
• Coordination with appropriate office:  OWWA, DFA, NLRC, Labor Posts/Embassies

Endorsement to Pre-Employment Services Office (PSO) of requests for inclusion of principal/employers in the POEA watch list; request for delisting Issuance of clearances to agencies, OFWs, principals, employers

Penalties:

• watch listing of principals
• watch listing of workers for monitoring and conciliation