eTelecare Global Solutions was founded in November 1999 by Jim Franke and Derek Holley, two alumni of the call center consultancy of McKinsey & Company. The founders had years of first-hand experience with the problems facing the call center industry, including low quality, high turnover, and high costs.
They created eTelecare with the vision of providing world-class service worldwide. By investing to outperform in things like better people, quality processes, and out of the box thinking, they knew the Company could provide superior value by simultaneously improving quality and reducing costs.
eTelecare went live with its first program in September 2000, and from there has grown to handle customer service, inbound sales, outbound sales and technical support for market lleaders in consumer technology, financial services, telecommunications, business services, travel and other industries.
Today, eTelecare has 11 global centers and employs over 7,000 people, providing services onshore in the U.S. and offshore in the Philippines. As a result, their clients and the industry have recognized their vision of providing world class worldwide service. eTelecare has won 38 major industry awards in the past 6 years and was recognized in 2005 as the 50th fastest growing company in the U.S. by Inc Magazine .
eTelecare Global Solutions has become a leading contact center outsourcer as a direct result of core competencies that meet client's business needs for today and tomorrow.
They address the present challenges with:
- Unique strategic insights that streamline operations;
- Strong, data-driven connections to the customers; and
- Powerful continuous improvement strategies.
The human resource is dedicated to the company’s program and its successes, backed by extensive training, rigorous oversight and a full network. eTelecare Global Solutions handles millions of calls each year and their experience will help ensure the program’s success.
Outsourcing with eTelecare Global Solutions will introduce the company and their customers to a new world of quality, value and exceptional customer care.
|
