The John F. Kennedy Business Process Outsourcing (JFK BPO) Training Program is a unique specialized training that prepares prospective Business Processing Outsource professionals by providing them with basic skills and knowledge of their chosen industry, values and work ethics that will make them eligible for immediate employment. This program builds confidence and determination for the participants to excel and succeed in life as well as their work.

The JFK BPO Training Program is a facilitator-led customer service training program for all customer service, sales and technical support representatives and provides vital cultural, interpersonal and communication skills needed in other areas of BPO employment. It offers solutions and serves as a vital link between Philippine BPOs because it understands the importance of the BPO’s way of life. This is why the JFK BPO Training Program weaves world-class quality training standards in its program set-up and development. Understanding exactly the needs of both the employer and the jobseeker is the company’s utmost concern, by providing quality services through the training programs. JFK BPO Training Program gives their students and partners the needs for systems and procedure development and set-up, supply of quality manpower, and sales and customer service training.

Vision and Trends of Outsourcing

Leading industry analysts agree that Business Process Outsourcing (BPO) is one of the fastest growing areas of technology services, perhaps expanding at more than twice the rate projected for overall IT spending. BPO enhances productivity by creating streamlined and efficient processes that address standard business practices in check, remittance and insurance processing, finance and accounting, human resources, and travel expense reporting; they can be merged with other work to create economies of scale.

Mission

The John F. Kennedy Center’s mission is to equip prospective Business Processing Outsourcing (BPO) professionals with the knowledge and skills necessary for optimum performance on the job while providing a cost-advantage benefit to their partners to enable them to focus on their core business.

Goals

• Facilitate employment opportunities for the trainees
• Establish relationships with colleges and universities, corporate sponsors, clients and students
• Develop strong local presence & expertise with the use of leading-edge technology and teaching methods to deliver world-class service standards.