Vision-X Inc. was founded in Los Angeles, California in 1998. It began operating as a provider of outsourced customer contact services in the ethnic, in-language market segment. While Vision-X continues to provide services to all ethnic markets, supporting over 20 languages, its support for the English language dominates the company’s portfolio today.
Vision-X goes the extra mile for its clients. Its unique customized approach to each client and each project exceeds not only client expectations but all key performance metrics. The company has grown from 25 employees to over 4,000 employees across all its 8 global sites.
Vision-X has built and maintained an extensive business relationship with the world’s leading companies including over 20 of the Fortune 1000.
Vision-X is known as a provider of the following services:
- Customer Interaction Centers (CIC)
- Customer Relationship Management (CRM)
- Customer Service
- Inbound Sales
- Outbound Telemarketing
Vision X (PHILS.) Inc
Vision-X opened its first Philippine site in 2003. Located in Makati City, the site has a capacity of 1000 seats. Its first outbound program went live in the same year and has grown to handle customer service, inbound sales, outbound sales, and technical support (utilizing voice, email and chat support) to US customers in financial services, telecommunications, fashion, publishing, consumer technology, and other industries.
To support the Asia-Pacific customers of its client, Vision-X (Phil), Inc. provides customer service support in Thai, Bahasa, Vietnamese, Tamil, Japanese, and Korean languages.
Vision -X opened its second site in the Philippines in 2006 in order to accommodate the company’s growth. The site is located in Quezon City and provides the company with an additional 1000 seats.
Today Vision- X has a total of 8 global centers in the US, Philippines, China, Thailand and Taiwan, and employs over 4,000 people providing onshore and offshore services. Vision-X has won numerous industry awards including 2002 and 2003 MVP Quality Awards, and has consistently been included in the Top “50” call centers by Customer Interaction Solutions magazines.
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