Intformation Technology

The information technology industry is one of the fastest growing sectors of the global economy today. Thousands of positions are available around the world, and the number of opportunities continues to grow.

IT is a broad term that covers all aspects of managing and processing information  and because Information Technology has a wide range of classifications, it is important to know the job functions as there are some job categories that have the same titles but are  different in field or production:

1. Product Management (Information Technology)

• Must the knowledge of the entire product, including the financial feasibility of the product.

• Works  with engineering to scope product delivery and understand development alternatives and support build-or0buy economics.

• Work with release management, engineering, marketing and field to effectively launch new products.

Product Management (Marketing)

• Specify market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.

• Develop and implement a company-wide organizational readiness plan, working with all departments to execute.

2.  Project Management (Information Technology)

• Deals with project integration, planning, scheduling, scope, time, cost, quality, human resources, communications, risk, and procurement.

• Manage critical interfaces with users and vendors.

• Balance development needs with system maintenance.

Project Management (Manufacturing)

• Integrate design projects, production, and post-production services.

• Alert purchasing and production scheduling of material and capacity demand.

• Track on-site labor and material costs for field service personnel.

3. Quality Assurance (Information Technology)

• Receive on-going IT training and regular performance evaluations.

• Use of career development, retention, and advancement programs.

• Perform customer satisfaction surveys.

• Prepare and analyze internal and external quality reports for management staff review.

Quality Assurance (Call Center)

• Perform call monitoring and provides trend data to site management team.

• Participate in customer and client listening programs to identify customer needs and expectations.

• Coordinate and facilitate call calibration sessions for call center staff.

• Provide feedback to call center team leaders and managers.

4. Technical Support (Information Technology)

• Monitor and maintain the computer systems and networks of an organization.

• Follow diagrams and written instructions to repair a fault or set up a system.

• Run network applications to support systems and users.

• Troubleshoot system and network problems and diagnose and solve hardware/software faults.

Technical Support (Telecommunications)

• Solve problems that customers encounter when using the service.

• Maximize the quality of experience for the customer, improving the skills of the customer where appropriate.

• Acquire excellent communication skills such as  writing emails & telephone communications.